May 25th 2019 • UX & Web Development

Improving NRE mobile results page conversions by £1.32m+

National Rail Enquires (NRE)_websites

My Role & Objective

I was lead UX designer in the project which included coming up with the new designs to test against. I worked amongst a team of other UX researchers.

The Problem

We wanted to improve overall Buy Now and Hand-off rates by reducing screen real estate to show more journey options. At the moment, each journey takes a substantial amount of vertical real estate which can be reduced. Readability of journey times can also be improved at the same time. This will make it easier for visitors to select tickets to buy. What did we test? We stacked the train times horizontally and moved other information and the CTA into a more compact layout.

My Solution

The new layout increased Buy Now clicks by +3.2% and also produced a +15.0% increase in Hand-offs. These gains are estimated to produce an additional +£81,800 in revenue per month. Results and observations • The more compact layout significantly improved clicks on the Buy Now buttons and had an even stronger effect on Hand-off rates. • Clicks also increased on all other elements on the Results Page with the new layout. • Gains from the winning creative are estimated to produce over +2,000 more hand-offs/month, and an additional +£81,800 in revenue/month. Buy Now Clicks The condensed layout produced significantly higher engagement rates with the Buy Now CTA. Hand-off Page The new layout had an even greater positive effect on hand-offs. Results Page Engagement The challenger received more clicks on all other elements within the Results Page.